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Shipping

Delivery Process

The processing time usually takes about 1 to 2 business days, but may take longer due to a high volume of orders.

 

Order Status

We will send you a confirmation email of your order when it has been dispatched from the warehouse. You will then receive another email with the tracking information to track your order status from our Tracking page.

 

Shipping Charges

We provide free shipping on orders over $45. For orders under $45, we will charge $4.99 for shipping worldwide.

 

Shipping Time

Shipping time may vary by different countries. For more details, please check the Shipping Time table below:

Country/Region Shipping time
Algeria 7-20 Days
Argentina 7-15 Days
Australia 6-10 Days
Austria 6-8 Days
Azerbaijan 7-20 Days
Belarus 7-10 Days
Belgium 6-8 Days
Brazil 30-35 Days
Bulgaria 7-20 Days
Burkina Faso 7-20 Days
Canada 7-15 Days
Columbia 7-20 Days
Croatia 8-12 Days
Cuba 7-20 Days
Czech Republic 6-8 Days
Democratic Republic of Congo 7-20 Days
Denmark 6-8 Days
Djibouti 7-20 Days
Estonia 15-25 Days
Ethiopia 7-20 Days
Finland 8-12 Days
France 7-9 Days
Gabon 7-20 Days
Germany 5-8 Days
Greece 8-12 Days
Hungary 8-12 Days
Indonesia 22 Days
Ireland 8-12 Days
Israel 19 Days
Italy 5-8 Days
Japan 2-4 Days
Kazakhstan 13 Days
Lebanon 7-20 Days
Lithuania 7-20 Days
Luxembourg 19 Days
Macao 7-20 Days
Malaysia 15 Days
Mexico 14 Days
Morocco 7-20 Days
Netherlands 6-8 Days
New Zealand 12-16 Days
Niger 7-20 Days
Norway 22 Days
Pakistan 3-7 Days
Poland 6-8 Days
Portugal 8-12 Days
Qatar 7-20 Days
Romania 7-20 Days
Russia 19 Days
Rwanda 7-20 Days
Saudi Arabia 22 Days
Senegal 7-20 Days
Singapore 12 Days
Slovakia 8-12 Days
Slovenia 8-12 Days
South Korea 2-4 Days
Spain 5-8 Days
Sweden 6-8 Days
Switzerland 24 Days
Taiwan 2-4 Days
Thailand 13 Days
The United Arab Emirates 3-7 Days
The United States 5-8 Days
The United Kingdom 3-5 Days
Turkey 19 Days
Ukraine 21 Days
Uzbekistan 7-20 Days
Vietnam 3-7 Days

Note:

1. The shipping time included on the list is the approximate time and is for your reference only.

2. If you do not receive the package within the expected shipping time, please check the order status online. If you have any other questions or have any problems, please contact our customer service support@masksup.co for assistance.

 

Order Address Error

Please ensure you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

Our orders are packaged and shipped out quickly after they are placed to ensure that your item(s) arrives as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We’ll do our best to change the shipping address.

Need to change your shipping address? Send us an email support@masksup.co.

 

Additional Information

1. We process orders Monday-Friday (excluding holidays).

2. All delivery times are estimated and masksup.co is not responsible for delays due to some unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.

If you have any questions or need help with your account, you can search your parcel in https://www.masksup.co/pages/parcel-tracking, or you can also contact our customer service support@masksup.co to assist you.