The processing time usually takes about 1 to 2 business days, but may take longer due to a high volume of orders.
We will send you a confirmation email of your order when it has been dispatched from the warehouse. You will then receive another email with the tracking information to track your order status from our Tracking page.
We provide free shipping on orders over $45. For orders under $45, we will charge $4.99 for shipping worldwide.
Shipping time may vary by different countries. For more details, please check the Shipping Time table below:
|Burkina Faso||7-20 Days|
|Czech Republic||6-8 Days|
|Democratic Republic of Congo||7-20 Days|
|New Zealand||12-16 Days|
|Saudi Arabia||22 Days|
|South Korea||2-4 Days|
|The United Arab Emirates||3-7 Days|
|The United States||5-8 Days|
|The United Kingdom||3-5 Days|
1. The shipping time included on the list is the approximate time and is for your reference only.
2. If you do not receive the package within the expected shipping time, please check the order status online. If you have any other questions or have any problems, please contact our customer service email@example.com for assistance.
Order Address Error
Please ensure you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.
Our orders are packaged and shipped out quickly after they are placed to ensure that your item(s) arrives as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We’ll do our best to change the shipping address.
Need to change your shipping address? Send us an email firstname.lastname@example.org.
1. We process orders Monday-Friday (excluding holidays).
2. All delivery times are estimated and masksup.co is not responsible for delays due to some unpredictable factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions or need help with your account, you can search your parcel in https://www.masksup.co/pages/parcel-tracking, or you can also contact our customer service email@example.com to assist you.